1. Refunds
Customers may request a refund within 14 days of the initial purchase date.
All payments for Relayion are processed by Paddle, our Merchant of Record. Refund requests are handled in accordance with Paddle’s refund policies and applicable consumer protection laws.
2. Subscription Renewals
You may cancel your subscription at any time to prevent future billing. Cancellation will take effect at the end of the current billing period.
3. Billing Errors
If you believe you were charged incorrectly, please contact us as soon as possible. We will review the issue and work with Paddle to investigate billing disputes and correct any confirmed billing errors.
4. How to Request a Refund
To request a refund, contact us at hello@relayion.com or use the refund and support options provided in your Paddle receipt.
For additional information regarding refunds and buyer rights, please refer to Paddle’s Buyer Terms and Refund Policy.
5. Unauthorized Transactions
If you believe a payment was made without your authorization, contact us immediately. We will review the matter and work with Paddle to investigate the transaction.
6. Contact
For refund or billing inquiries, contact us at hello@relayion.com.