Order & shipping updates
Customers expect to hear from the business they ordered from, not a generic short code they do not recognise. A local number they have saved improves open rates and reduces support calls about order status.
An e-commerce ops team typically has a phone in the warehouse or office. Customers may already have the number saved from a previous call. Relayion connects that phone to the order management system so confirmations, dispatch notifications, and delivery updates go out from a number that feels familiar.
When an order is placed, your system sends an outbound message with the customer's number and the confirmation text. When it ships, another call goes out with the tracking reference. If the customer replies with a question, the reply arrives at your webhook and your system can respond automatically or route it to a support queue.
The key difference from shared SMS provider pools: the number stays consistent. Customers reply to the same number for every order. Trust builds over time because the number is always the same.
Per-message billing scales against you as your volume grows. Relayion charges a flat monthly platform fee up to your plan limit. The SIM plan covers the transmission the same way it always has.
Clinic appointment reminders
Send reminders from the clinic's own number. Patients already have it saved. Replies route back to your system.
Read →AIAI agents that text humans
Give your AI agent a real phone number. Outbound messages and inbound replies flow through the same API.
Read →Auth2FA codes & OTPs
Time-sensitive codes over a real SIM. One device, one number, multi-SIM fallback if needed.
Read →Ready to connect your first device?
Free plan. One device, 500 messages per month. No credit card required.