Clinic appointment reminders

A clinic's front desk phone does two things: it rings, and it sends SMS. Staff use it manually, one message at a time. Relayion turns it into an API endpoint so your booking system can trigger reminders automatically, without involving a third-party SMS provider or acquiring a new number.

When a patient books an appointment, your system sends an outbound message with the patient's number, the reminder text, and the device ID of the clinic phone. Relayion dispatches the message to that device. The SIM sends it. The patient sees a message from a number they already have saved.

Inbound replies (Y to confirm, N to cancel, or a free-text response) arrive on the same phone and are forwarded to your webhook within seconds. Your system reads the reply and updates the booking record. No manual checking of the phone, no missed replies, no separate inbound number.

The clinic pays a flat monthly Relayion fee, nothing extra per message. The SIM plan is already paid for. This is infrastructure the clinic already owns. Relayion gives it an API.